Frequently Asked Questions

Walsh Behavioral Health System is a network of various types of mental/behavioral health providers, that all accept a variety of insurances. Walsh Behavioral Health System was established in order to enhance access to care, streamline healthcare processes, and alleviate clinician burnout with competitive reimbursement rates. 

Walsh Behavioral Health System contracts with providers that work with young adults (18-24), as well as adults (25+). At this time, our clinicians do not currently work with children or adolescents. 

Walsh Behavioral Health System is dedicated to making receiving behavioral health services affordable and accessible. Thus, most of our providers currently accept the following insurance plans: Blue Cross Blue Shield of IL (BCBS IL), Atena, Cigna, and UnitedHealth. Please click on the clinician profile page in order to see which specific insurances our clinicians are paneled with.

If the provider you are interested in working with is not credentialed with your insurance, we also provide out-of-network services. If your insurance plan includes out-of-network coverage, you might qualify for reimbursement after paying for your sessions. We will provide the necessary documentation for you to submit to your insurance company, and information regarding this process.

Our providers set aside a portion of their caseloads for income-based, reduced-fee services for individuals with qualifying household income. If you believe you may qualify for reduced or sliding-scale services, please reach out via the inquiry link. We strive to provide the highest level of accessible care, and if we are unable to meet your needs, we will collaborate with you to find someone else in the community who can.

At Walsh Behavioral Health System, we understand that the process of starting therapy can feel daunting: How does this process even work? We’re here to help answer any questions that may come up, and guide you through this process. If you would like to begin receiving services, please follow the steps below:

1. Take a look at the clinician profiles. 

2. Submit an inquiry under the "Book an Appointment" page, and fill out the necessary information.

3. One of our representatives will reach out to you and connect you with the clinician you are interested in working with. You clinician will schedule a brief, complimentary 15-minute phone consultation with you in order to determine clinical fit.

4. After the consultation is complete, and if you have decided to move forward in working with the clinician, they will work with you in setting up the initial intake appointment.

If you have any other questions, please feel free to reach out to us via the Contact Us page.